Delivery, cancellations & refunds

Last updated: 30 September 2026

Chaza (“we”, “us”) is a trading name of Exquitique, Heidelberg, Gauteng, 1441. Email support@exquitique.co.za, phone +27 78 271 1670, website https://www.chaza.online.

Delivery

• Chaza sells digital products only: airtime, mobile data bundles and prepaid electricity tokens. Nothing is shipped.
• We start delivery as soon as your payment is confirmed by Yoco. Most purchases arrive within a minute; occasionally a network or municipality takes longer.
• Airtime and data are loaded directly onto the cellphone number you entered. Electricity tokens are shown in the app (under “My purchases”) and sent to your email; you type the token into your meter.

If something goes wrong, you get your money back

• If we cannot deliver your purchase, we refund the full amount (including our fee) to the card you paid with, automatically. Banks usually show the refund within 3–10 business days.
• If a network or municipality does not confirm a purchase in time, we check with them first so you are never charged twice. If it was not delivered, you are refunded in full.
• If money reaches us after your payment window has closed, we refund it automatically.

Cancellations

• You can cancel any time before you pay — nothing is charged.
• Because airtime, data and electricity are delivered and used immediately, a purchase cannot be cancelled or returned once it has been delivered to the number or meter you entered, as the law allows for goods of this nature. Please check the number or meter number before you pay — the app shows it on the “Check and pay” screen.
• If you entered a wrong number or meter number, contact us straight away. We will try to help, but we cannot guarantee a refund for value delivered to a number you entered.

Electricity tokens

The number of units on a token is set by the municipality or supplier and may be reduced by their charges (for example fixed charges, free basic electricity adjustments or arrears on the meter). This is not a Chaza fee. If your meter rejects a token, contact us with your reference and we will take it up with the supplier.

How to ask for help

Email support@exquitique.co.za or call +27 78 271 1670 with your Chaza reference. We reply within 1 business day.